Customer handling and conflict management language courses

Target group
Everyone faced with conflicts or complaints in a professional context.
Prior knowledge
You have a good knowledge of the language. The course is tailor-made and based on an individual oral and/or written needs analysis and language test. The content is also fully adjusted to your prior knowledge, needs and objectives.
Course duration
Starting from 20 hours to ensure minimal progress.
From 1135 euros (including administrative costs and course materials, excluding possible travel expenses) for 20 hours.
By offering useful key phrases and specific vocabulary, this course teaches you different communication skills to successfully handle complaints and manage conflicts. Topics that may be discussed include: customer reception, complaint and conflict analysis, asking questions, offering solutions and drawing conclusions. The discussed topics are decided in consultation with you.
Offered languages

Type of learning

  • face-to-face: from a few times a week to every day (immersion)
  • blended learning
  • virtual classrooms